RESERVATIONS: To ensure that you obtain your desired appointments and availability, we recommend scheduling as far in advance as possible.
To guarantee a reservation all services require a credit card, gift certificate, voucher number, please have this information ready when booking. This is part of our cancelation policies and only necessary charges are made on the date of your scheduled service.
IMPORTANT: Please notify us of any allergies or sensitivities to aromas or ingredients when scheduling your appointment.
NOTE:Although we offer planned spa packages, you are welcome to combine any of our services for a custom package that meets your needs, just let us know in advance to be able to prepare for changes.
CANCELATION POLICIES: We value your business and appreciate your cooperation with our cancelation policy. If you are unable to attend, need to cancel or reschedule, please give us a call, send us an e-mail. We require 24 hours advance notice in order to cancel with no charge. Cancelations with less than 24 hours notice are subject to a fee of half the cost of the scheduled service. Cancelation within the same day and clients who miss appointments without giving prior notification will be charged in full. All notifications MUST be sent to 210 535-4213 or firstname.lastname@example.org
We recognize that the time of our clients and staff is valuable, being this reason to implement such policy. When you miss an appointment, we not only lose your business, but also the potential business of others who could have scheduled an appointment for the same time. Additionally, many times our staff will be working on an "on call" status and traveled to the venue specifically for your service. For these reasons we are obligated to compensate our staff for their time.
When you schedule your appointment with us, you are agreeing to these policies. You will not be billed unless there is a cancelation or no show. Upon checkout, guests may still choose their method of payment. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service, lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients, our treatments are completed as scheduled.
GIFT CERTIFICATES, COUPONS AND VOUCHERS POLICY: Gift Certificates are available in any amount and may be purchased at the studio or on line. We are unable to process any returns or reimburse any payment on gift certificates even if lost, misplaced or stolen. These cannot be redeemed as cash and must be mentioned when making your appointment as well as coupons and vouchers.
REFUND POLICIES: We do not make refunds on products or services. Once the product is open we will not be able to send it back. If unhappy with the service please let us know and we will try to resolve the issue. Thank you for your consideration and understanding. Refer to our FAQs page for important information. If you have any questions please call (210) 535-4213 or email email@example.com.